Quotations, Bookings and Payments

No quotation issued and/or accepted, or booking made (whether provisional or final) shall be binding on Live To Travel & Tours & More unless and until a final invoice has been issued, full payment has been received as set out above, and Live To Travel & Tours & More has confirmed the necessary in writing to complete the transaction.

Upon booking, a non-refundable deposit of 50% of the tour cost is immediately payable to Live To Travel & Tours & More. Final payment is due no later than four weeks prior to departure. Full payment is due immediately for all bookings made less than four weeks prior to departure. Full documentation can only be released upon receipt of final payment.

All prices quoted on the Live To Travel & Tours & More website are ‘cash discounted’. Payment is required by Electronic Funds Transfer (bank transfer or EFT).

Live To Travel & Tours & More will only accept credit card payments by Mastercard & Visa credit cards. If payment is made by credit card, a 2,5% administration fee will be applicable on the total amount due/per debit. If payment is made by an international money transfer, a R 400,00 administration fee will be levied per payment made.

Cancellation Fees:

The following fees will be charged for cancellation:

• Upon making a reservation – 50% of the tour price
• Four weeks prior to departure – 100% of the tour price
• Cancellation and curtailment insurance is available through your travel agent
• Covid-19 related cancellations will be managed on a case-by-case situation, in line with the property/lodge’s Covid-19 policy.

Quotations

Live To Travel & Tours & More has over 250 lodges on the website. Please use the search functions on the website to help narrow down the properties that you are interested in. Live To Travel & Tours & More undertakes to provide a quotation with four lodge options for enquiries received. Should additional lodge options be required, a fee of R 250,00 shall be levied for the additional quotes.

Amendment and Administration Fees

Where any alteration or amendment is made to a confirmed booking, an administration fee of R 250,00 shall be levied to make the required changes to the booking. All costs, including cancellation fees incurred as a result thereof, shall be for the client’s account.

Changes to Travel Dates

Live To Travel & Tours & More’s service allows for clients to be able to change their travel dates once (assuming the property can accommodate the change). Should you need to change dates for a second time, a date change fee of R 250,00 will apply.

Lodges Rail & Reserves  Package

Live To Travel & Tours & More reserves the right to, and shall be entitled to cancel the Lodges Rail & Reserves  experience package prior to departure, in the event of not enough cabins being sold in order to fill the train. In such case, Live To Travel & Tours & More shall be obligated to refund all amounts received by it to the client/passenger, who shall have no further claim of whatsoever nature against Live To Travel & Tours & More arising out of such cancellation.

Prices

Live To Travel & Tours & More will do their utmost to honour prices quoted and published. However, where increases are as a result of currency fluctuations, airfare increases, hoteliers’ increases, taxes and other factors beyond Live To Travel & Tours & More’s control do arise, surcharges will be made to cover such increases. It is essential that the client checks that there have been no changes in price, prior to making final payment.

Any prices quoted on by Live To Travel & Tours & More shall not be binding on it unless and until a final invoice is issued, on which payment must be made.

Price Guarantee

Only the price/s reflected on a valid Live To Travel & Tours & More invoice/s shall be final and binding, unless an obvious or innocent mistake has been made, in which event Live To Travel & Tours & More shall replace the invoice in question and notify the client accordingly.

Upon receipt of final payment, further to it having issued a final invoice, Live To Travel & Tours & More will guarantee the price of land arrangements, including accommodation and road transfers (if required).  Airfares are subject to the prices and conditions quoted by the airlines and cannot be guaranteed by Live To Travel & Tours & More. Should any unavoidable price increases or additional charges be effected by the airlines, principal or third parties, Live To Travel & Tours & More shall be entitled to recover such costs from the client on invoice to this effect.

Liability of Live To Travel & Tours & More

The client/passenger accepts any and all risks associated with his or her intended excursion/travel plans to the venue in question, and whilst at such venue as a guest of the principal.

As agent  Live To Travel & Tours & More acts only as booking agent for the principals and accordingly accepts no liability for any loss or damage which any client or passenger may suffer, as a result of the failure of such principals to fulfil their obligations, whether in relation to travel arrangements, medical care, accommodation, facilities, package features or otherwise.  For damages – Neither Live To Travel & Tours & More, nor any person acting for, through or on behalf of Live To Travel & Tours & More, shall be liable for any loss, damages, accidents, delay, death or inconvenience to any person or his or her luggage or other property, howsoever caused or which may arise as a result of the negligence or any act or omission on the part of Live To Travel & Tours & More or its principals.

Live To Travel & Tours & More does not warrant the accuracy or completeness of information posted on its website, in respect of any principal’s or third party’s offering, and accepts no liability in this regard.  It is the client’s responsibility to confirm any package inclusions or restrictions as per the final documentation presented by Live To Travel & Tours & More once final payment has been made.

Responsibility of Passengers

Travel Documents and Visas

All travel documents, visas, package inclusions and exclusions and all contact details are the client’s responsibility and must be checked by the client prior to departure to ensure accuracy and validity.  It is the responsibility of the client to contact the principal in regard to collections/transfers to and from any venue, and Live To Travel & Tours & More will not be liable for any delays, late pick up or drop off.  The client shall be responsible for all costs, should visas or travel documentation not be accepted. Travel documentation includes: passports, vouchers and airline tickets.

Insurance and Health Requirements

The client warrants that he/she will take out adequate medical and travel insurance for his/her travel arranged through Live To Travel & Tours & More and will receive all vaccinations and inoculations as may be required.

Amendments by the Client

No waivers, indulgence or amendment hereto shall be binding on Live To Travel & Tours & More, unless reduced to writing and signed on behalf of Live To Travel & Tours & More by one of its authorised members.

The clients’ tickets in use by the airline, or by other carriers concerned when issued, shall constitute the sole contract between the airline and the purchaser of such tickets and/or passengers. Where independent charter companies are contracted, they shall be solely responsible for all flying safety and insurance requirements.

Unscheduled Extensions/Breakaways

All expenses (hotel accommodation, cancellation fees etc.) in relation to unscheduled extensions caused by flight delays, bad weather, strikes or any other cause which is beyond the control of Live To Travel & Tours & More, will be for the client’s account.  Extra expenses incurred as a result of a breakaway shall be for the client’s account, and unused services will not be refunded.

Disputes

The client consents to the jurisdiction of the Magistrate’s Court where any legal dispute arises, notwithstanding that the amount in issue may exceed the limits of such jurisdiction.  Live To Travel & Tours & More shall be entitled to proceed to the High Court for any urgent or other relief as it may deem necessary.

Covid-19

Safety

The safety of our clients is of paramount importance. The Tourism Industry has put together strict health and safety protocols for all hotels and lodges to implement for the safety of their staff and guests. This process has been coordinated by TBCSA (The Tourism Business Council of South Africa).

For local clients living in South Africa, we would like to request that you help preserve the Tourism Industry by postponing any booking affected by the pandemic. In the event that a postponement is absolutely impossible, we would have to contact the property on your behalf to enquire what the respective terms and conditions are applicable to your booking. Where a property is able to offer a refund on your booking, Live To Travel & Tours & More will do our best to assist you with this refund process.

Live To Travel & Tours & More acts as a booking agent for the principals and accordingly accepts no liability for any loss, illness, inconvenience, death or damage to any person caused, which may arise as a result of staying at a lodge, property or other service booked on your behalf by Live To Travel & Tours & More. Live To Travel & Tours & More accepts no responsibility for any Covid-19 related losses, damages, illnesses or deaths.

Cancellation Fees

Live To Travel & Tours & More’s service is utilised at the time of making a booking and during the booking process. Live To Travel & Tours & More’s intellectual property is used when providing our clients access to a detailed, user-friendly website, including our specially negotiated discounted rates. Live To Travel & Tours & More provides suggestions, and advice on the most suitable options for your needs and requirements. In addition, Live To Travel & Tours & More manages availability with the property on your behalf, the booking process in-between and the necessary finance process to secure your booking. This personalised service takes time and resources for which Live To Travel & Tours & More has a small service fee.

Given that these services have already been utilised, Live To Travel & Tours & More will apply a 10% processing fee for cancelled bookings.

Cancellations for the Lodges Rail & Reserves  Package:

The next Lodges Rail & Reserves  Package is scheduled for departure in June 2022. In the event of a guest not being able to travel due to Covid-19, they will need to provide proof of having a positive Covid-19 result in the relevant time period.

Live To Travel & Tours & More would however make exceptions for anyone who contracted Covid-19. In such a situation Live To Travel & Tours & More would need to negotiate any refunds on a case-by-case situation with the suppliers concerned; airlines, Lodges Rail and the lodge concerned.

POPIA

When requesting a quotation from Live To Travel & Tours & More, you give your consent for your email address, and your travel partners email address/es, to be added to the Live To Travel & Tours & More database to receive our specials mailers.

Live To Travel & Tours & More is committed to managing and protecting your information in accordance with the POPI Act and will only use your email address for this purpose. Personal details will only be used for the booking process in line with all POPI requirements.